VSS
Softswitch platform — talktime, CDRs, account & balance managementSelf-Service Account Top-Up Guide
Add credit to your VSS account directly through the portal using MTN Mobile Money or Airtel Money — no need to email accounts.
ReportingExporting Call Detail Records (CDRs)
How to pull and export your call detail records from the VSS portal for reporting and reconciliation.
BillingRefill Reports
Where to view and export a history of your VSS top-ups and refills for reconciliation.
VMS
Messaging platform — bulk SMS, USSD and API accessSending Your First Bulk SMS Campaign
Upload a contact list, set a sender ID and send a bulk SMS campaign from the VMS dashboard.
SMS & USSD API Quickstart
Authenticate and send your first message with the VMS SMS/USSD API.
Buying SMS Credit
Top up your VMS wallet through the built-in payment gateway.
Phone Systems & Contact Center
Guides for the PBX and contact center platforms we deploy — 3CX, Xcally and Yeastar3CX Account Setup & Browser Notifications
Set your account password, log into the 3CX Web Client, and turn on browser notifications so you never miss a call or chat.
Xcally Agent Console Guide
Logging in, taking calls and using the core tools in the Xcally agent console.
Yeastar Linkus Setup Guide
Setting up your extension on the Yeastar Linkus softphone, desktop and mobile app.